Training Courses Offered
ISO 9000 Courses
ISO 14000 Courses
Lean Manufacturing Courses
Additional Courses
Request a quote
Download PDF List of
Course Descriptions
ISO 9001 Courses
Course Title: Introduction to ISO 9001:2000 –
Two Hours
Course
Description and Objectives: This
course is intended introduce employees to the basics of an ISO 9001-2000 based
Quality Management System.
Attendees Will
Learn:
- The benefits of a
Quality Management System
- Why customer
focus in important
- Quality Policy –
What it is and why have one
- Quality
Objectives – What they are and why have them
- Corrective action
system basics
- What to expect of
internal and external audits
Condensed Course
Outline:
- Who is ISO?
- Why implement an
ISO 9001 Quality Management System?
- Customer focus
- Quality Policy
- Quality
Objectives
- Corrective Action
- Internal and
External Audits
Course Title: ISO 9000:2000 Management
Overview – Eight Hours
Course
Description and Objectives: A course
designed for senior to mid-level managers to be delivered after the commitment
to implement their quality management system, but before implementation has
begun.
Participants Will Learn:
- High level
requirements of ISO 9001:2000
- Management
Responsibility – according to ISO 9001:2000
- Management
commitment – what it should look like
- Strategies for
setting quality objectives
- Implementation
strategies
- What an effective
corrective action system should look like
- How to have a
positive ROI from your QMS
Course Title: ISO 9000:2000 Internal Auditor
Class – Two Day
Course
Description and Objectives: This
course is designed for all employees tasked with conducting internal audits.
Participants Will Learn:
- The four phases
of an audit
- How to make
audits value added
- How to interpret
the standard from the point of view of an auditor
- How to perform
process audits
- How to gather
objective evidence
- How to conduct
successful audit interviews
Course Outline:
1
Introduction to ISO 9001:2000
Introduction and Overview
ISO 9000 Roots
Conformance to Performance
Why Change a Good Thing?
The Eight Quality Management Principles
The ISO 9000 Documents
2
An Introduction To Auditing
Objectives of the Course
What is an Audit?
Types of Audits
Common Elements of Audits
Internal Audits
How Internal Audit Reports Are Used
3
ISO 19011: A Guideline For Auditing Quality And/Or
Environmental
Management Systems
4
The ISO 9001 Standard
Process Model
System Model
Interpreting the Standard
Required Documentation
Required Quality Records
Documenting the Quality Management System
5
Auditing ISO 9001:2000
Phase 1: Audit Preparation
Phase 2: Conducting the Audit
Opening Meeting
Collecting Evidence
Audit Interviews
Documenting System
Nonconformities
Closing Meeting
Phase 3: Audit Reporting
The Formal Audit Report
Phase 4: Closure
Corrective Action Follow Up
Documenting the Corrective Action
Investigating the Root Cause of the Nonconformity
Implementing the Corrective and Preventive Actions
Verifying the Corrective and Preventive Actions
6.
Group Exercises
2-3 case studies to practice identifying
nonconformances and working as part
of an audit team
Course Title: ISO 9000:2000 Internal Auditor
Class – Three Day
Condensed Course
Outline: Includes all subjects
covered in the sixteen hour course plus eight hours of practice audits on your
plant floor with the class participants.
ISO 14001 Courses
Course Title: Introduction to ISO 14001 – Two
Hour
Course
Description and Objectives: This
course is intended to introduce employees to the basics of an ISO 14001-based
Environmental Management System.
Participants Will Learn:
- The benefits of a
Environmental Management System
- Why an
environmental focus is important
- Why have a
environmental policy
- Environmental
Objectives and Targets – What they are and why have them
- Corrective action
system basics
- What to expect of
internal and internal audits
Condensed Course
Outline:
- Who is ISO?
- Why implement an
ISO 14001 Environmental Management System?
- Environmental
focus – Why it’s important
- Environmental
Policy
- Environmental
Aspects and Impacts
- Environmental
Objectives and Targets
- Corrective Action
- Internal and
External Audits
Course Title: ISO 14001 Management Overview –
Eight Hour
Course
Description and Objectives: This
course is designed for senior to mid-level managers to be delivered after the
commitment to implement their environmental management system, but before
implementation has begun.
Participants Will Learn:
- High level
requirements of ISO 14001
- Management
Responsibility – according to ISO 14001
- Management
commitment – what it should look like
- Strategies for
setting environmental objectives and targets
- What an effective
corrective action system should look like
- Implementation
strategies
- How to have a
positive ROI from your
EMS
Course Title: ISO 14001 Internal Auditor
Class – Two Day
Course
Description and Objectives: A
sixteen hour course designed for all employees tasked with conducting internal
audits.
Participants Will Learn:
- The four phases
of an audit
- How to make
audits value added
- How to interpret
the standard from the point of view of an auditor
- How to gather
objective evidence
- How to conduct
successful audit interviews
Course Outline:
1
Background of the Standards
- ISO and the
standardization process
- Development of
the ISO 14000 Series
- The Emergence of
EMS standards
- Status of the
standards in the series
2
Relationships and Application
- The Development
of
EMS Standards
-
EMS
Standards and other Environmental Management Tools
- Commonalties
between ISO 14001 and ISO 9001
3
Understanding the Requirements of the Standard
4
ISO 19011: a guideline for auditing
quality and/or environmental management
systems
5
Auditing the
EMS
- Four Phases of
Auditing
- Phase 1 Audit
Preparation
- Phase 2
Conducting the Audit
- Phase 3
The Formal Audit Report
- Phase 4 Closure
- Internal Audits
6
Group Exercises
2-3 case studies to practice identifying
nonconformances and working as part of
an audit team.
Course Title: ISO 14001 Internal Auditor
Class – Three Day
Course
Description and Objectives: A
twenty-four hour course designed for all employees tasked with conducting
internal audits.
Condensed Course
Outline: Includes all subjects
covered in the sixteen hour course plus eight hours of practice audits on your
plant floor with the class participants.
Lean Manufacturing Courses
Course Title: Principles of Lean
Manufacturing – Three Day
Course
Description and Objectives: A
twenty-four hour course providing an overview of Lean Manufacturing.
This course intended for the core team who will the primary
implementers.
Participants Will Learn:
- Value vs
non-value added activities
- The place of
organizational culture in a successful lean implementation
- Lean is about
problem-solving and continuous improvement -
how to support it
- What management
commitment looks like in a lean organization
- What enlightened
experimentation means
- That there is
more to lean than the lean tools
- Barriers to
implementing lean and what to do about them
Condensed Course
Outline:
- History of Lean
Manufacturing: Henry Ford and
Toyota Production Systems
- Seven Lean Wastes
- Five Lean
Thinking principles
- Value Stream
Mapping
- 5S/Visual
Management
- Setup Time
Reduction
- Standard Work
- Flow
- Takt Time
- Kanban
- How to involve
your suppliers successfully
Course Title: Lean Manufacturing Management
Overview – One Day
Course
Description and Objectives: This
course is designed to provide senior management an understanding of what it
takes to implement Lean Manufacturing and become a Lean Enterprise.
Participants Will Learn:
- What management
commitment looking like in a lean enterprise
- What continuous
improvement really looks like
- Why enlightened
experimentation is critical to success in a lean organization
- Barriers to
implementing lean and what to do about them
- What to do about
“concrete heads”
- Lean about
setting and achieving goals at all levels of the organization
- Company culture
and lean manufacturing
Condensed Course
Outline: A brief overview of the
lean manufacturing tools, initiating and sustaining change
Course Title:
Value Stream Mapping – Two Day
Course
Description and Objectives: This
course is for team members who will be participating in value stream mapping
events
Participants Will Learn:
- Value vs
non-value adding activities
- How to create a
current state map
- How to create a
future state map
- How to create the
implementation plan
Course Title:
5S/Visual Management – Eight Hour
Course
Description and Objectives: A course
on 5S as a tool for identifying and eliminating waste. Visual management as a
tool for eliminating waste.
Participants Will Learn:
- The benefits of
5S
- How to conduct
and participate in a 5S “Event”
- 5S Auditing
- Visual Management
basics
- How to sustain
the 5S discipline
Additional Courses
Course Title: Process Management – Three Day
Course
Description and Objectives: This is
a hands-on workshop that includes exercises to demonstrate process control and
process improvement.
Participants Will Learn:
- What a “process
approach” means
- How to identify
process inputs, outputs, suppliers and customers
- How to identify
sources of variation
- Managing and
reducing variation in processes
- Process
improvement tools
Condensed Course
Outline:
- Standards of Measures and
Performance
- Cycle Time Reduction
- Trend Analysis
- Measurement Issues
Process
Improvement
- Quality control
tools
- Quality
Management and Planning Tools
- Cost of Quality
- PDCA Cycle
- Identifying areas
for improvement
- Forming process
improvement teams
- Kaizen Methods
Concurrent
Engineering and Process Mapping
- Principles of
Product/Process Design
- Taguchi Methods
- Concurrent
Engineering
- Process Mapping
- Poka-yokes,
kanbans and other process tools
Supplier
Management
- Supplier
Selection
- Supplier
Certification
- Customer-supplier
Relations
Course Title: Cost of Quality – Two Day
Course
Description and Objectives:
This hands-on workshop starts with a through review of
cost of quality concepts – including history of the development of Quality
Costs, goals of a quality cost system, the quality/accounting interface, the
management of quality costs
Participants Will Learn:
- Cost of Quality
Concepts
- Quality Cost
Definitions
- How to Implement
a Cost of Quality Program
- How to Use
Quality Costs for Decision Making
- Quality
Improvement based On Quality Costs
- Cost of Quality
Reductions
Course Title: Corrective/Preventive Action –
Eight Hour
Course
Description and Objectives: This
course covers setting up and maintaining a effective corrective and preventive
action system
Participants Will Learn:
- How to initiate
corrective action
- Setting criteria
for documenting nonconformances
- Setting criteria
for taking corrective action
- Effective root
cause analysis
- How to conduct
proper follow-up activities
Course Title: Team Problem Solving – Three Day
Course
Description and Objectives: A course
designed for training cross-functional teams to find root cause of problems
uncovered through the nonconformance/corrective action system.
This course supports Lean Manufacturing and ISO 9001.
Participants Will Learn:
- Identifying
symptoms versus problems
- How to create a
problem definition statement
- WV problem
solving model
- Problem solving
team roles
Course Title: Introductory Statistical
Process Control – Two Day
Course
Description and Objectives: This
hands on workshop begins with the basics of Statistics as it applies to SPC -
however it is NOT the typical academic approach to Statistics, rather it is
more application focused. Data is created in class via
business and process simulations to introduce the participants to the messy
world of dealing with actual data. This enables the participants get
practical experience in treatment of data, and also gain insight into
important precautions before such data is used in SPC.
Participants Will
Learn:
- Statistical
Analysis Methods
- Pre-requisites
for SPC
- Role of SPC in
Quality
- Constructing and
Interpreting IMR and X Bar R Charts
- Introduction to
Common and Special Causes
- Conceptual
Understanding of C, U, P, and NP Charts
- Concept of
Process Capability
Condensed Course
Outline:
- Quality -
Principles and Concepts
- Theory of Variation
- Role of SPC in
Quality
- Types of data
- Measures of center and dispersion
- Importance of Measurement System
- Precautions before starting SPC
-
Types of Data and Types of SPC
Charts
-
SPC Charts (X Bar-R and IMR) for
Continuous Variables Data
- Concepts in Treatment of
Attribute Variables Data
- Introduction to Process
Capability
Course Title: Intermediate Statistical
Process Control – Two Day
Course Description and
Objectives: This hands on workshop begins from the
foundations laid with SPC Introduction. The Statistics behind Control Charts
are covered rigorously so that the participants understand the rationale for
the Control Limits and Rules for Control Charts. Myths about Control Charts
are discussed, and dispelled using actual data from process operations.
Organization level decision processes that go with Control Charts are explored
at length, to ensure participants know the short term and long term impact of
the decisions they will make.
Participants Will
Learn:
- Setting up proper Data Collection
Procedures
-
Cleanup of Data (Validation, and
Outlier Removal)
- Construction and Interpretation
of (all types of) Control Charts
-
Control Chart Rules and
Statistical Analysis
-
Common Causes vs. Special Causes
and Corrective Actions
-
Guidelines on when to change
Control Limits
-
Selection of the Right Chart
-
Application of Multiple Charts
-
Calculating Process Capability,
and Predicting Defect Rates
Condensed Course
Outline:
- Precautions in Data Collection
- Understanding Measurement System
Error
-
Types of SPC Charts
- Charting Continuous Variables
Data with SPC (X Bar and IMR)
- Charting with Attribute Variables
Data for Defects (C, U Charts)
-
Charting with Attribute Variables
Data for Defectives (P, NP Charts)
- Control Chart Interpretation,
Rules, and their Rationale
- Which Charts to use When
- Common Errors in Chart Selection
and Usage
- Process Capability - Computation
and Application
Click
here to download a PDF file of these course descriptions.
