A PROCESS APPROACH: What Does It Mean?

8/30/02

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Table of Contents

A PROCESS APPROACH: What Does It Mean?

What is a Process Approach?

Points to Consider

A process approach emphasizes the importance of:

ISO 9001:2000 4.1 General requirements

Process Approach

Business Processes for a Typical Restaurant

Process Management Overview

Process Management Activities

"The Questioning Technique"

W. Edwards Deming

Variation: Basic Concepts

SYSTEMS Quality Consulting

Author: Roger E. Olson

Email: roger@systemsquality.com

Home Page: http://www.systemsquality.com

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