ISO 9001:2000 and Measuring the Cost of Quality
Agenda
ISO 9000:2000 ISO 9001:2000 ISO 9004:2000 references to measurement and Cost of Quality
The words “measure” or “measurement” can be found twenty times in ISO 9001:2000 What does this say about “measuring”?
ISO 9000:2000 Quality Management Systems - Fundamentals and Vocabulary
ISO 9001:2000 References to Measurement
ISO 9001:2000 4.1 General requirements
ISO 9001:2000 5.4.1 Quality objectives
ISO 9001:2000 8 Measurement, analysis and improvement 8.1 General
ISO 9001:2000 8.2.1 Customer satisfaction
ISO 9001:2000 8.2.3 Monitoring and measurement of processes
ISO 9001:2000 8.2.4 Monitoring and measurements of product
ISO 9001:2000 8.4 Analysis of data
ISO 9001:2000 Implied References to Measurement
ISO 9004:2000 and COQ
Cost of Quality Systems
History of COQ
Basic Finances
PPT Slide
Prevention Costs - Examples
Appraisal Costs - Examples
Internal Failures - Examples
External Failures - Examples
“Data is a lot like garbage, You need to know what you Are going to do with it Before you start collecting it” Mark Twain
Getting Started
Comparative Cost of Quality
Barriers
Conclusion
QUESTIONS
Resources
SYSTEMS Quality Consulting www.systemsquality.com 909-484-7545 Lean Enterprise, Six Sigma ISO 9001, ISO 14001 Training and Consulting
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