The Eight Quality Management Principles

2/22/02


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Table of Contents

The Eight Quality Management Principles

The Eight Quality Management Principles

1. Customer Focus

2. Leadership

3. Involvement of People

4. Process Approach

5. System Approach to Management

6. Continual Improvement

7. Factual Approach to Decision Making

8. Mutually Beneficial Supplier Relationships

More on Customer Focus...

More on Leadership...

Leadership Behavior

Leadership Behavior

More on Involvement of People...

More on the Process Approach...

PPT Slide

More on the System Approach to Management...

PPT Slide

More on Continual Improvement...

Two Powerful Tools for Continual Improvement

More on Factual Approach to Decision Making...

More on Mutually Beneficial Supplier Relationships...

The Eight Quality Management Principles

Author: Roger E Olson

Email: roger@systemsquality.com

Home Page: http://www.systemsquality.com


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