The Eight Quality Management Principles
1. Customer Focus
2. Leadership
3. Involvement of People
4. Process Approach
5. System Approach to Management
6. Continual Improvement
7. Factual Approach to Decision Making
8. Mutually Beneficial Supplier Relationships
More on Customer Focus...
More on Leadership...
Leadership Behavior
More on Involvement of People...
More on the Process Approach...
PPT Slide
More on the System Approach to Management...
More on Continual Improvement...
Two Powerful Tools for Continual Improvement
More on Factual Approach to Decision Making...
More on Mutually Beneficial Supplier Relationships...
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